Accepted Methods of Payment. We accept Paypal, We also accept cashiers checks, and money orders.
Shipping Time. All orders will be filled and sent out as soon as possible after we receive them - within 48 hours is our aim. Please keep in mind that we my have to order items not in-stock and then wait for delivery to us. In this case we will do our best to keep you informed of your order's status.
Shipping Methods. Merchandise will be shipped through the U S Postal Service. However, some larger items may be drop shipped directly from our distributors via UPS or FedEx.
International Orders: Orders from our fellows stitchers outside the United States are always welcomed. Global Priority Shipping of $12.00 seems to be the perferable method, but we will also quote airmail or surface shipping costs as determined by product weight to you.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 14 days from the ship date to receive refunds. You must email the refund request to firstname.lastname@example.org (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.
If you received a different product than initially purchased, the item must be returned with the following:
· All original contents (product, manuals, instructions, etc.).
· Original packaging.
· Original invoice or receipt.
Once you receive the return authorization information you can return the product according to the return information for a full refund less a 15% restocking fee at our discretion.
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.